General Terms and Conditions

1. Service Provider Details

Name: DualWing Forestry Korlátolt Felelősségű Társaság (DualWing Forestry Kft.)
Registered office: 9730 Kőszeg, Bem József Street 4.
Company registration number: 18-09-116394
Tax number: 32830693-2-18 / HU32830693
Main activity (TEÁOR): 02.10 – Forestry and Other Forestry Activities
E‑mail: info@dualwingforestry.hu
Website: https://www.dualwingforestry.hu

The Service Provider operates in accordance with the legislation applicable to business entities registered in Hungary.

2. Definitions 

• Service Provider: DualWing Forestry Kft.

• Client / Customer: any natural or legal person, or organization without legal personality, that establishes a contractual relationship with the Service Provider.

• Parties: collectively, the Service Provider and the Client.

• Services: the activities and related deliverables specified in Section 5.

• Offer / Quotation: the document provided by the Service Provider in response to the Client’s request, containing technical and pricing conditions.

• Contract: the agreement concluded upon acceptance of the Offer, to be interpreted together with these General Terms and Conditions (GTC).

• Performance: execution of the tasks undertaken in the contract and delivery of the results.

• Deliverable: the dataset, documentation, or other product generated during the Services (e.g., orthophoto, terrain model, map layer).

3. Subject, Scope, and Publication of the GTC

3.1. These General Terms and Conditions (GTC) define the general terms governing the legal relationship between the Service Provider and the Client.
3.2. The scope of the GTC extends to all forestry and related remote sensing, geoinformatics, and data analysis services provided by the Service Provider, as well as to individual contracts that expressly refer to this document.
3.3. The GTC is available and downloadable on the Service Provider’s website. The Service Provider reserves the right to unilaterally amend the GTC; amendments enter into force on the day following their publication and do not affect ongoing contracts, unless the Parties expressly agree otherwise.

4. Communication, Language, and Electronic Communication

4.1. The primary method of communication between the Parties is e-mail. A statement sent by e-mail is deemed delivered when it arrives in the recipient’s mailbox.
4.2. The primary language of the contract is Hungarian. By agreement of the Parties, the contract and documentation may also be prepared in another language (e.g., English, German, Romanian). In the event of discrepancies between language versions, the Hungarian version shall prevail.
4.3. The Parties accept that contracts and amendments may be concluded by electronic signature or by declarations made via e-mail, provided that the nature of the transaction does not exclude this.

5. Scope and Technical Content of Services

5.1. Forestry and Timber Supply Chain Support (illustrative list):

• biomass and woodchip volume assessments;

• forest mapping, stem mapping;

• orthophoto production, terrain modeling (DSM/DTM);

• logistics facility  (estimation in stacked cubic meters or solid cubic meters);

• stand and health condition assessment, including nursery inspections;

• production of thematic maps, creation of custom map layers;

• evaluation of Client’s own recordings (subject to quality compliance);

• NDVI and other vegetation indices.
  
  

5.2. Agricultural and Nature Conservation Surveys (illustrative):

• NDVI and other vegetation index-based stress and condition assessments;

• assessment and estimation of damages caused by wildlife, drought, frost, waterlogging, and other factors.
  
  

5.3. Data Formats Delivered: GeoTIFF, GeoPackage/Shapefile, LAS/LAZ point cloud, XYZ grid, PDF map sheets, BFM, DTM, reports and documentation. Other formats may be provided upon separate agreement of the Parties.

5.4. Technical Standards and Measurement Accuracy: The Service Provider follows professional best practices and the parameters set out in the contract. Due to the natural variability of measurements and estimates, results must be interpreted within the specified accuracy tolerances, which the Client acknowledges.

5.5. Exclusions: The Service Provider does not perform logging or construction activities unless the Parties expressly agree otherwise in writing.

6. Process of Requesting an Offer and Contracting

6.1. The Client submits their request via e-mail or through the contact form available on the website, including a brief description of the task, the location(s) and area size, as well as the desired deliverables and deadlines.
6.2. Based on the information provided, the Service Provider issues a written Offer, which specifies the technical content of the task, the schedule, the fee, and any potential conditions or exclusions.
6.3. The contract is concluded upon the Client’s written acceptance of the Offer or upon confirmation by the Client prior to the commencement of performance.
6.4. The Service Provider is entitled to request an advance payment. The amount of the advance is specified in the Offer.

7. Client’s Cooperation, Permits, and Access

7.1. The Client shall ensure access to the work site, provide the necessary on-site contact person, and supply the data and permits required for the performance of the task (in particular: landowner’s consent, land manager’s permit, nature conservation restrictions).
7.2. In the case of drone surveys, the Parties shall cooperate in complying with operator/pilot requirements, airspace usage notifications, and restrictions under applicable legislation. The Service Provider is responsible for operational and flight safety requirements, while the Client is responsible for site access and informing affected third parties.
7.3. The Client shall be liable for any additional costs or delays arising from incorrect or incomplete data provision.

8. Performance and Conditions of Work

8.1. The deadline for performance is specified in the Offer.
8.2. The date of on-site surveys shall be agreed by the Parties; performance depends on weather conditions. In the event of extreme weather, airspace restrictions, official prohibitions, unauthorized interference, or other unavoidable circumstances, the Service Provider may postpone the survey and shall promptly notify the Client.
8.3. During performance, the Client shall ensure site safety (in particular: preventing unauthorized entry, coordinating hunting activities, marking hazards).
8.4. Performance shall be deemed completed upon delivery of the Deliverables and their acceptance by the Client. If the Client does not raise a written quality objection within 5 (five) business days of delivery, the Deliverables shall be considered accepted.

9. Quality, Error Correction, and Warranty

9.1. The Service Provider provides statutory warranty for the Deliverables.
9.2. Any defects reported by the Client and verified against the agreed specifications shall be corrected by the Service Provider within a reasonable period, or, if necessary, a re-survey shall be carried out.
9.3. The Service Provider shall not be liable for consequences arising from erroneous data provided by the Client, lack of local knowledge, third-party omissions, or unforeseeable environmental factors.
9.4. In the case of estimated quantitative data (e.g., stacked cubic meters / solid cubic meters), the permissible margin of error is specified in the Offer or the technical annex.

10. Fees and Payment Terms

10.1. The consideration for the Services shall be charged according to the pricing specified in the Offer (fixed fee, hourly rate, area-based, or mixed method). Unless otherwise stated, the prices are net amounts, to which VAT and any ancillary costs (travel, accommodation, special insurance, official fees) shall be added.
10.2. The Service Provider issues electronic invoices. Unless otherwise agreed, the payment deadline is 15 days from the date of invoice issuance.
10.3. In case of late payment, the Client shall pay default interest as set forth in the Civil Code and – where required by law – a flat-rate collection fee.
10.4. Where advance payment is agreed, commencement of performance is conditional upon receipt of the advance.
10.5. In the event of a disputed invoice, the Client must notify the Service Provider in writing without delay, but no later than the payment deadline; the undisputed portion must still be settled by the due date.

11. Cancellation, Withdrawal, and Termination

11.1. The Client may cancel performance before the commencement of on-site work by written notice.
11.2. Cancellation fees (unless otherwise specified in the Offer):

• between the 5th and 3rd day before the scheduled work: 25% of the service fee;

• within 72 to 24 hours before the scheduled work: 40% of the service fee;

• within 24 hours or in case of no-show: 50% of the service fee plus incurred travel and organizational costs.

11.3. In the event of postponement due to weather or official reasons, the Service Provider will offer a new date free of charge.
11.4. The Parties may terminate the contract with immediate effect if the other Party commits a material breach of contract and fails to remedy it within a reasonable period following written notice.
11.5. If the Client qualifies as a consumer and the contract is concluded remotely, the Client may exercise their right of withdrawal in accordance with applicable law. After commencement of physical performance, the right of withdrawal may be limited, with the Client being required to pay proportionate compensation for the Services already provided.

12. Intellectual Property and Usage Rights

12.1. Unless otherwise agreed, raw data related to the recordings (e.g., raw images, GNSS logs) remain the property of the Service Provider.
12.2. Upon full payment of the invoice, the Client acquires a non-exclusive, non-transferable right of use for the Deliverables provided, limited to the purposes and scope specified in the contract.
12.3. Transfer to third parties or public disclosure is only permitted with the prior written consent of the Service Provider, unless required by law or otherwise specified in the contract.
12.4. The Service Provider is entitled to list the Client’s name and the subject of the project in its reference list, unless the Client expressly prohibits this in writing in advance.
12.5. The Service Provider is entitled to process anonymized, parametric information derived from the recorded data for research and development purposes and transfer such information to third parties, provided that no direct conclusions can be drawn about the Client, the exact location, or other sensitive data. The Service Provider may also list the Client’s name and project subject in its reference list, unless the Client expressly prohibits this in writing.

13. Confidentiality and Data Protection

13.1. The Parties shall treat as business secrets all non-public information obtained during the performance of the contract and shall not disclose such information to third parties.
13.2. The Service Provider processes personal data in accordance with a separate Privacy Policy, which is available on its website.
13.3. The Service Provider may engage data processors (e.g., hosting provider, cloud storage, accounting). The list of data processors and details of processing are set out in the Privacy Policy.

14. Occupational Safety, Environmental Protection, and Legal Compliance

14.1. During on-site work, the Service Provider complies with applicable occupational safety and environmental protection regulations.
14.2. In the case of drone operations, the Service Provider acts in accordance with current EU and Hungarian airspace regulations and pilot requirements, with due regard to flight safety and the protection of personal rights.
14.3. For surveys conducted in protected areas, NATURA 2000 sites, or other restricted zones, the Client is responsible for obtaining the necessary official permits and notifications, and for cooperating in their procurement.
14.4. The Client is obliged to inform the Service Provider in due time of all applicable regulations concerning the relevant area (e.g., hunting rules, forest management plans).

15. Limitation of Liability

15.1. Except for damages caused intentionally or damages affecting personal rights, life, or physical integrity, the liability of the Service Provider is limited to the net amount of the consideration paid by the Client for the contractual service.
15.2. The Service Provider shall not be liable for loss of profit, indirect, or consequential damages.
15.3. The Parties shall cooperate to prevent and mitigate damages.

16. Complaint Handling and Consumer Remedies

16.1. The Client may submit complaints using the contact details provided above. The Service Provider shall respond to complaints within 30 days.
16.2. If the Client qualifies as a consumer, they may also turn to the Conciliation Board competent for their place of residence, or to the board competent at the Service Provider’s registered office:  Conciliation Board operating alongside the Vas County Chamber of Commerce and Industry (Address: 9700 Szombathely, Honvéd tér 2.;  Phone: +36 94 312 356;  E-mail: pergel.bea@vmkik.hu;  Website: vasibekelteto.hu)
16.3. The online dispute resolution platform (ODR) may also be used: https://ec.europa.eu/consumers/odr.
16.4. In case of rejection of the complaint, the Client may bring the matter before a court.

17. Force Majeure

17.1. Force majeure shall mean any unforeseeable and unavoidable event beyond the control of the Parties (in particular: extreme weather conditions, epidemic measures, official prohibitions, war or civil disturbances, telecommunications or energy network outages) that temporarily prevents or makes performance impossible.
17.2. In the event of force majeure, the Parties shall agree on a new performance deadline; the Service Provider shall not be held liable for the delay.

18. Applicable Law and Jurisdiction

18.1. The legal relationship between the Parties shall be governed by Hungarian law, in particular the provisions of the Civil Code.
18.2. In the event of a legal dispute – except where different rules apply to consumer disputes – the Parties submit to the exclusive jurisdiction of the court competent at the Service Provider’s registered office.

19. Notices and Other Provisions

19.1. Notifications between the Parties shall be valid if sent to the e-mail address or postal address provided by the other Party.
19.2. The invalidity of any provision of these GTC shall not affect the validity of the remaining provisions.
19.3. By concluding the contract, the Client declares that they have read, understood, and accepted these General Terms and Conditions as binding upon themselves.

Issued: September 15, 2025